Terms and Conditions

Last updated: 8 October 2026

Provider: Sharon von Simson, The Midlife Mind Flip

1. Programme access

By enrolling in the Midlife Mind Flip programme you gain access to:

Replay access is provided for a minimum of 12 months. Should significant programme updates occur, technology platforms change, or the original recordings become obsolete, the provider reserves the right to replace recordings with equivalent updated content, migrate access to a new platform with reasonable notice, or discontinue access to outdated materials if they are no longer relevant or technically supported. In the unlikely event that access must be permanently discontinued, participants will receive a minimum of 90 days’ notice.

Access is for your personal use only. All coaching sessions must be completed within six months of starting the programme.

The provider reserves the right to postpone the start date of the programme if fewer than four people enrol in the cohort.

2. Payment terms

The investment is either a single payment of €3,000 plus VAT, or six monthly instalments of €550.42 plus VAT. For customers in Germany this is €3,570 or €655 per instalment, including 19% VAT. VAT for customers in other countries is charged according to their billing address.

You pay on a secure checkout page provided by Stripe. If you choose instalments, they are charged to the same payment method once a month, six times.

After you enrol, the provider emails you the payment details for the payment option you chose.

3. Recording policy

Live sessions are recorded solely to provide replay access for participants. Recordings are shared only with members of your cohort. Participants may not record, download, distribute or share the session recordings without prior written permission.

To protect everyone’s privacy, participants are encouraged to anonymise any sensitive details shared during sessions. While all participants are asked to maintain confidentiality, the provider cannot absolutely guarantee other participants’ behaviour; please exercise discretion when sharing sensitive information.

4. Confidentiality and group conduct

This is a trusted learning environment. You agree to:

The provider may remove participants who behave disruptively or violate confidentiality, without refund.

5. Refund policy: 90-day conditional guarantee

If you fully participate and are not satisfied with your experience, you may request a full refund within 90 days of the first group session. To qualify, you must:

  1. Attend at least 4 of 6 group calls
  2. Complete at least 2 of 6 individual coaching sessions
  3. Complete at least one homework assignment per week

Change of mind, lack of time or non-participation do not qualify for a refund. Refund requests must be sent to hello@midlifemindflip.com with the subject line “Refund Request – The Midlife Mind Flip”. The provider will confirm in writing whether the refund is approved. Approved refunds will be processed to the original payment method within 14 days of approval.

This guarantee is in addition to your statutory right of withdrawal.

6. Participant responsibilities

Non-compliance with these responsibilities or technical issues do not constitute grounds for refund outside the conditions stated in Section 5.

7. Provider responsibilities

8. Coaching and education disclaimer

This programme provides education and coaching. It does not provide legal advice, employment or HR advice, financial advice, or psychological counselling. While the programme is based on research and proven strategies, individual results will vary based on context, preparation and application. Past results do not guarantee future performance. All decisions made in your career, business or personal life are your responsibility. Specific outcomes cannot be guaranteed.

9. Intellectual property

All templates, frameworks, training materials, documents and resources are the intellectual property of the provider. You may use them for personal use only. You may not reproduce, distribute, repurpose, teach, share or incorporate them into your own programmes or coaching practice without prior written permission.

10. Data protection and privacy

Your personal data will be handled in accordance with the provider’s privacy policy. Recordings are stored securely and will not be shared outside your cohort. You may request removal of your personal data in line with applicable German data protection law.

11. Technology and access

The programme is delivered online via video conferencing, Substack and WhatsApp. The provider will make reasonable efforts to ensure sessions are recorded and accessible. The provider is not liable for technical failures beyond their control (e.g. platform outages, recording failures), and is not responsible for participant technical failures or inability to access sessions due to device or connection issues.

12. Limitation of liability

To the fullest extent permitted by law, the provider is not liable for any business, financial, employment or personal outcomes resulting from participation. Total liability shall not exceed the amount paid for the programme. You participate at your own discretion and responsibility.

13. Governing law

These Terms and Conditions are governed by the laws of Germany.

14. Contact

For questions or support: hello@midlifemindflip.com

Appendix A: Description of coaching service

Coaching is a partnership between the Coach and the Coachee in a thought-provoking and creative process that inspires the Coachee to maximise personal and professional potential. It is designed to facilitate the creation and development of personal, professional or business goals and to develop and carry out a strategy and plan for achieving those goals.

Coach–Coachee relationship

  1. The Coach agrees to maintain the ethics and standards of behaviour established by the International Coaching Federation (ICF): ICF Code of Ethics.
  2. The Coachee is solely responsible for creating and implementing their own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and their coaching calls and interactions with the Coach. As such, the Coachee agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. The Coachee understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure or treat any mental disorder or medical disease.
  3. The Coachee may terminate or discontinue the coaching relationship at any time.
  4. The Coachee acknowledges that coaching is a comprehensive process that may involve different areas of their life, including work, finances, health, relationships, education and recreation. The Coachee agrees that deciding how to handle these issues, incorporate coaching principles into those areas, and implement choices is exclusively the Coachee’s responsibility.
  5. The Coachee acknowledges that coaching does not involve the diagnosis or treatment of mental disorders and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals, and that it is the Coachee’s exclusive responsibility to seek such independent professional guidance as needed. If the Coachee is currently under the care of a mental health professional, it is recommended that the Coachee promptly inform the mental health care provider of the nature and extent of the coaching relationship.
  6. To enhance the coaching relationship, the Coachee agrees to communicate honestly, be open to feedback and assistance, and to create the time and energy to participate fully in the coaching sessions.

Confidentiality

This coaching relationship, as well as all information (documented or verbal) that the Coachee shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, the Coach–Coachee relationship is not considered a legally confidential relationship (like the medical and legal professions) and communications are therefore not subject to the protection of any legally recognised privilege. The Coach agrees not to disclose any information pertaining to the Coachee without the Coachee’s written consent.

Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Coachee; (b) is generally known to the public or in the Coachee’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Coachee; (d) is independently developed by the Coach without use of or reference to the Coachee’s confidential information; (e) the Coach is required by statute, lawfully issued subpoena or court order to disclose; (f) is disclosed to the Coach and, as a result of such disclosure, the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Coachee or others; or (g) involves illegal activity. The Coachee also acknowledges their continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

Release of information

The Coach engages in training and continuing education pursuing and/or maintaining ICF credentials. That process requires the names and contact information of Coachees for possible verification by ICF. The Coachee’s name, contact information and start and end dates of coaching may be shared with ICF staff members and/or other parties involved in this process for the sole purpose of verifying the coaching relationship. No personal notes will be shared.

According to the ethics of the profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and coach professional development and/or consultation purposes.